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Terms of Service

Effective date: 1 February 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the Alffi mobile application (“the App”) and related services provided by Farmers Friend App Pty Ltd (ABN 54 694 823 786) (“we”, “our”, or “us”).

By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

2. Description of Service

Alffi is a farm management application for iOS that provides:

  • Property mapping and area (paddock) management
  • Task management and team coordination
  • Field operation planning with GPS guidance and coverage tracking
  • Irrigation scheduling and logging
  • Equipment, machinery, and product management
  • Alffi™-powered analysis including crop assessment, product label scanning, livestock counting, liveweight estimation, and stock valuation
  • Multi-device cloud sync and team collaboration (Pro subscription)
  • Compliance reporting and record keeping

3. Subscriptions and Billing

3.1 Subscription Tiers

The App is available under two subscription tiers:

  • Entry ($9.99 AUD/month) — all core features for a single property and single user, with data stored on-device
  • Pro ($24.99 AUD/month) — up to 3 properties, up to 10 team members, cloud sync across devices, and access to Alffi™ capabilities

3.2 Alffi Credits

Alffi™ analysis features require credits, available as a separate in-app purchase (50 credits for $10 AUD). Credits are consumable, do not expire, and are shared across all members of your enterprise. A Pro subscription is required to use Alffi credits.

3.3 Billing and Renewal

Subscriptions are billed monthly through Apple’s App Store. Payment is charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. You can manage or cancel your subscription in your device’s Settings under Subscriptions.

3.4 Price Changes

We may change subscription pricing from time to time. Any price changes will take effect at the start of the next billing period following notice of the change. Your continued use of the App after a price change constitutes acceptance of the new pricing.

3.5 Refunds

All purchases are processed by Apple and are subject to Apple’s refund policies. To request a refund, contact Apple Support or visit reportaproblem.apple.com.

4. User Accounts

4.1 Account Creation

To use cloud sync and team features, you must create an account using Google Sign-In, Sign in with Apple, or email and password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4.2 Enterprise and Team Members

If you create an enterprise and invite team members, you are the enterprise owner. You are responsible for managing team access and ensuring that all members comply with these Terms. Team members access the service under your Pro subscription and do not require their own subscription.

4.3 Account Termination

You may delete your account at any time by contacting us at support@alffi.com. We may suspend or terminate your account if you violate these Terms or use the App in a way that could harm other users or our infrastructure.

5. Acceptable Use

You agree to use the App only for lawful purposes related to farm and agricultural management. You must not:

  • Use the App for any illegal or unauthorised purpose
  • Attempt to reverse-engineer, decompile, or disassemble the App
  • Interfere with or disrupt the App’s servers, networks, or infrastructure
  • Upload content that is harmful, offensive, or infringes on the rights of others
  • Share your account credentials with anyone outside your enterprise
  • Use automated systems to access or interact with the App (scraping, bots, etc.)

6. Your Data

6.1 Ownership

You retain full ownership of all farm data, photos, and content you create or upload through the App. We do not claim any ownership or intellectual property rights over your data.

6.2 Data Storage

All data is stored locally on your device. If you enable cloud sync, your data is also stored on our cloud infrastructure (Google Firebase) to enable multi-device access. For full details on how we handle your data, see our Privacy Policy.

6.3 Data on Cancellation

If you cancel your subscription:

  1. Your data remains on your device and the App continues to work locally
  2. Cloud sync pauses after a 7-day grace period
  3. We will email you a JSON export of your farm data within 30 days of the grace period ending
  4. Server data is permanently deleted 30 days after the grace period

If you re-subscribe before server deletion, your cloud data is preserved and sync resumes.

7. Alffi™ Disclaimer

Alffi analysis results are estimates only and are not a substitute for professional advice.

Alffi uses artificial intelligence to analyse photos and data you provide. While we strive for accuracy, AI-generated results may contain errors. Specifically:

  • Crop assessment — pest and disease identifications are suggestions, not diagnoses. Always consult a qualified agronomist before making treatment decisions.
  • Product label scanning — scanned label data should be verified against the physical label and the APVMA register. Always read the label before use.
  • Livestock counting — head counts are estimates. Conduct a physical count for any purpose requiring an exact number (sales, compliance, transport).
  • Liveweight estimation — weight estimates are approximate and should not replace scales or professional assessment for livestock transactions.
  • Stock valuation — dollar values are indicative only and based on the pricing you provide. They do not constitute financial advice.

You acknowledge that you use Alffi results at your own risk and that we are not liable for any decisions made based on Alffi analysis.

8. GPS and Location

The App uses GPS for field operation guidance, coverage tracking, and property mapping. GPS accuracy depends on your device hardware, satellite availability, and environmental conditions. We do not guarantee GPS accuracy and are not liable for any consequences arising from GPS inaccuracies, including but not limited to off-target application of agricultural products.

9. Intellectual Property

9.1 Our Rights

The App, including its design, code, graphics, logos, and Alffi™ branding, is the intellectual property of Farmers Friend App Pty Ltd. All rights are reserved. You may not copy, modify, distribute, or create derivative works based on the App without our written permission.

9.2 Feedback

If you provide suggestions, feature requests, or other feedback about the App, you grant us a non-exclusive, royalty-free, perpetual licence to use that feedback to improve the App without any obligation to you.

10. Third-Party Services

The App integrates with third-party services including Google Firebase, Apple Sign-In, Google Sign-In, and the Anthropic Claude API. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of third-party services.

11. Limitation of Liability

To the maximum extent permitted by Australian law:

  • The App is provided “as is” and “as available” without warranties of any kind, whether express or implied
  • We do not warrant that the App will be uninterrupted, error-free, or free of harmful components
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App
  • Our total liability for any claim arising from your use of the App is limited to the amount you paid us in the 12 months preceding the claim

Nothing in these Terms excludes or limits any consumer guarantee under the Australian Consumer Law that cannot be excluded or limited by law.

12. Indemnification

You agree to indemnify and hold harmless Farmers Friend App Pty Ltd, its officers, directors, and employees from any claims, losses, or damages (including legal fees) arising from your use of the App, your violation of these Terms, or your violation of any rights of another party.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia. Any disputes arising from these Terms or your use of the App will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be communicated through app updates and noted with a revised effective date on this page. Your continued use of the App after changes are posted constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Contact Us

If you have questions about these Terms, please contact us:

  • Email: support@alffi.com
  • Support: Alffi Help Centre
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